Question 1

Is this service really free for parents?

Accepted Answer

Yes, 100% free. We never charge parents or students any fees — not for matching, not for registration, not at any point. Our service is funded by a small coordination fee from tutors only after a successful match.

Question 2

How long does it take to find a tutor?

Accepted Answer

We aim to send a shortlist of suitable tutors within 24–48 hours. Our coordinators work 7 days a week and will WhatsApp you with curated tutor profiles.

Question 3

What happens if I'm not happy with the tutor?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy after the first lesson, contact us and we'll match you with another tutor at no extra cost. Your satisfaction is our priority.

Question 4

Can I request a specific tutor type or gender?

Accepted Answer

Absolutely. You can specify your preference for tutor type (Ex-MOE, Full-Time, Uni Student), gender, experience level, and more when you submit your request.

Question 5

Do you have tutors for PSLE / O-Level / A-Level?

Accepted Answer

Yes, we cover all major exams including PSLE, O-Level, A-Level, IB Diploma, IGCSE, AEIS/SPERS, and more. Our tutor network covers all subjects and levels, and every tutor is personally screened by our coordinator.

Question 6

How do I pay the tutor?

Accepted Answer

You pay the tutor directly — usually in cash or by bank transfer — at the end of each lesson or month. TuitionSG does not handle any payment between parents and tutors.

Question 7

Can I request tutors for multiple subjects or children?

Accepted Answer

Yes! You can submit separate requests for each subject/child, or mention all your needs in a single request. Our coordinator will find the best arrangement.

Question 8

Is online tuition available?

Accepted Answer

Yes, many of our tutors offer online lessons via Zoom, Google Meet, or other platforms. You can specify your preference for physical, online, or both when submitting your request.

Question 9

What is a trial lesson?

Accepted Answer

A trial lesson is typically the first lesson with a new tutor. It allows both the student and tutor to assess compatibility. If you're not satisfied after the trial, we'll match you with another tutor.

Question 10

Do you guarantee results?

Accepted Answer

While we cannot guarantee specific grades, we match students with qualified and experienced tutors who have proven track records. Many of our students see significant improvements within 2–3 months.

Question 11

Are your tutors background-checked?

Accepted Answer

Yes, all tutors in our database are verified. We check their identity, qualifications, and teaching experience before they are approved to receive tuition leads.

Question 12

How do I register as a tutor?

Accepted Answer

Simply visit our 'Register as a Tutor' page and fill in the application form. Our team will review your application and contact you within 1–2 business days.

Question 13

How do I receive tuition leads?

Accepted Answer

Once your profile is approved, you will receive tuition leads matching your subjects, levels, and preferred locations via WhatsApp or SMS.

Question 14

Is there a registration fee or commission?

Accepted Answer

Registration is free. A one-time coordination fee applies only when you are successfully matched with a student and the first lesson is confirmed.

Question 15

How is my profile approved?

Accepted Answer

Our team verifies your identity, qualifications, and teaching experience. The review process typically takes 1–2 business days. You'll be notified once approved.

Frequently Asked Questions

For Parents & Students

For Tutors

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